Hiring: RN, Patient Support Specialist - West Coast (Remote) Company: EMD Serono, Inc. Location: Boston, MA Job Posted Time: 2026-09-16 14:46:27 Employment Type: Remote Target Skills & Keywords : HIPAA About the job Experience: •5+ years of experience as a Registered Nurse. Required Skills: •Serve as a trusted clinical resource, using professional nursing judgment and advanced insights to understand patient needs, identify potential barriers to treatment, and determine the most appropriate educational and support approach. •Facilitate product and disease state education and adherence support for prescribed EMD Serono products with patients, family members, caregivers, nurses, physicians, and pharmacists across multiple therapeutic areas. •Own and support cases, calls, and emails relevant to clinical case work. •Leverage data and AI-enabled tools alongside clinical expertise to move beyond a one-size-fits-all model and deliver more proactive, relevant, and individualized patient engagement designed to build confidence, support adherence and persistence, and positively impact patient outcomes. •Identify barriers that may affect treatment initiation, adherence, persistence, or confidence and tailor interventions accordingly. •Translate insights into meaningful patient interactions and ensure recommendations are clinically appropriate and relevant. •Maintain awareness of relevant disease, treatment, and patient-support considerations necessary to deliver safe and effective education. •Adapt teaching methods and educational approaches based on the patient's learning needs, health literacy, confidence, and demonstrated understanding. Qualifications: •Active Registered Nurse license in good standing. •Knowledge of adverse event reporting, patient safety processes, and applicable healthcare regulations. •Training or experience in motivational interviewing, health coaching, and patient education. •Operational familiarity with AI-enabled tools, data-driven patient engagement, or technology-enabled healthcare. •Excellent communication, organizational, and interpersonal skills with the ability to collaborate across functions, share information openly to foster trust, encourage constructive debate, and ensure shared commitment to outcomes. •Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions. •Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results. •Demonstrated capacity to streamline processes to focus on what matters and create impact and act quickly to adapt to changes. •Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!