Hiring: Retirement Benefits Call Center Representative Company: Conduent Location: Chesapeake, VA Job Posted Time: 2026-09-10 13:13:07 Employment Type: Full-time About the job Required Skills: •As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls and assisting with questions related to pension and retirement benefits. You will provide information regarding defined benefit pension plans, payments, forms, account information, required documentation, and next steps. •This role requires strong customer service and communication skills, attention to detail, and the ability to effectively navigate multiple systems while assisting participants in a fast-paced environment. •Answer inbound calls from participants regarding pension and retirement benefit inquiries •Assist participants with questions related to defined benefit pension plans, payments, forms, and account information •Navigate multiple systems and tools while accurately documenting call details •Research and resolve participant questions and concerns professionally and efficiently •Review and explain required documentation and next steps to participants •Maintain accurate and complete records of participant interactions Qualifications: •Previous customer service and/or call center experience •Strong communication and active listening skills •Demonstrated capacity to navigate multiple computer systems and tools efficiently •Strong attention to detail and accuracy •Demonstrated capacity to work effectively in a fast-paced environment •Strong problem-solving skills with the ability to handle sensitive or complex inquiries •Demonstrated capacity to multitask while maintaining accuracy and quality •Basic computer proficiency, including typing and system navigation •Pension or retirement benefits experience preferred •High school diploma or GED Compensation: •$29,640 - $37,050 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!