Hiring: Retention Representative - Career Growth Company: DISH TV Location: Chandler, AZ Job Posted Time: 2026-09-11 12:46:29 Employment Type: Full-time / On-site Target Skills & Keywords : Accessibility About the job Required Skills: •De-escalate & Re-engage: Handle back-to-back inbound calls from customers looking to disconnect services. Defuse escalated emotions using active listening and patience. •Consultative Retention & Cross-Selling: Uncover the root cause of customer dissatisfaction. Frame customized, value-driven solutions based on "what's in it for them," while leveraging opportunities to cross-sell our high-growth Wireless and Broadband products. •Demonstrate Absolute Tenacity: Refuse to yield on the first or second objection. Systematically work through customer pushback using structured, strategic counter-offers. •Protect the Business with Pride: Represent the EchoStar brand with integrity, turning negative customer cycles into long-term customer loyalty Qualifications: •Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off. •Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it. •Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base. •Reliability & Foundation: You possess a high school diploma or GED equivalent and are willing to work a full-time schedule, which often includes evening shifts, weekends, and holiday coverage. •No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular base pay rate. •Guaranteed Base Pay: $17.75/hour starting base rate. •Uncapped Commission: Direct pay-for-performance model with no limit on your earning potential. •Level 1 (Associate Account Executive): $17.75/hr base pay •Level 2 (Account Executive): $19.25/hr base pay •Level 3 (Senior Account Executive): $20.25/hr base pay Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!