Hiring: Retailer Claims Team Lead Company: Subaru of America Location: Camden, NJ Job Posted Time: 2026-09-10 14:31:42 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, SOA About the job Experience: •6-8 years of relevant claims, service, or retailer/automotive work experience required •8 years of relevant claims, service, or retailer/automotive work experience required •000 yearly benefit Required Skills: •Provides day-to-day, direct support and coaching of a team of Retailer Claims Specialists and Sr. Retailer Claims Specialists. •Prioritizes daily workload of Retailer Claims Specialists according to factors such as volume, priorities, attendance, and Specialist knowledge and experience. Assigns tasks to Specialists accordingly. •Monitors the quality of work of the Retailer Claims Specialists through phone observations and claim reviews to identify opportunities for appreciation and coaching. Rates and reviews performance of Retailer Claims Specialists and partners with Retailer Claims management to use this information for the annual performance process. •Partners effectively with Retailer Claims management to proactively identify and escalate opportunities and solutions with Claims systems, processes, training and resources based on claim and call activity trends. •Supports Retailer Claims management with mid-year and annual reviews for Retailer Claims Specialists. •Supports Retailer Claims management with career development of Retailer Claims Specialists. •Manages workforce management, adherence, attendance, lunch, and scheduling for the Claims Helpline phone team. •Monitors retailer claim submissions for date changes, discrepancies, and any possible fraudulent activities. Reviews any findings with Retailer Claims management for follow-up. Qualifications: •Bachelor's Degree required Or H.S. Diploma and equivalent experience in lieu of degree required •At least 6-8 years of relevant claims, service, or retailer/automotive work experience required •Extensive background in claim processing, ideally in the Subaru of America (SOA) Retailer Claims department or in relevant external field. •Automotive job experience (such as working at a retailer or other automotive group claims service) Preferred •Excellent written and verbal communication skills. •Strong problem-solver with the ability to develop creative and innovative solutions to complex problems. •Demonstrated capacity to build strong working relationships with all people at all levels and develop and manage relationships successfully. •Demonstrated capacity to work independently and manage multiple priorities effectively. •Demonstrated capacity to function in fast-paced, high-volume work environment. •Excellent leadership, organizational, and team-building skills. Compensation: •$90,000 - $105,000 / year •Additionally, this role is bonus-eligible Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!