Hiring: Retail Store Manager Company: PetSmart Location: Pocatello, ID Job Posted Time: 2026-09-17 14:28:43 Employment Type: Full-time Target Skills & Keywords : React About the job Experience: •Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. •Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. •Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. •Evaluates operations and seeks opportunities to continuously improve processes and services. •Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Required Skills: •Lead and oversee employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. •Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. •Accountable for accurate and appropriate staffing and scheduling. •Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. •Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. •Cascades information to associates and adjusts team priorities to meet goals and commitments. •Ensures continued alignment and responds effectively to a changing environment. •Address and administer associate complaints and grievances. Qualifications: •4 to 6 years of retail leadership or experience in a customer-focused environment. •Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed •Strong written and verbal communication skills. •Demonstrated capacity to react under pressure and maintain composure. •Strong organizational skills and attention to detail. •Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Compensation: •401k Plan with company match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!