Hiring: Retail Operations Manager Company: Zen Den Location: Boston, MA Job Posted Time: 2026-09-15 11:35:03 About the job Required Skills: •This is a hands-on leadership role for someone who knows how to develop people, strengthen operational systems, improve performance, and create an exceptional customer experience. •This is not an office-based management position. The Retail Operations Manager will maintain a consistent presence on the sales floor, observe the business in real time, coach leaders and employees, identify operational gaps, improve processes, and ensure expectations around service, performance, compliance, and execution are consistently met. •The ideal candidate is equal parts people leader, coach, operator, and systems-builder. •Cannabis experience is welcomed, but not required. We are particularly interested in leaders from high-volume retail, hospitality, entertainment, or other customer-facing environments where service, pace, accountability, operational consistency, and team development are critical. •LEADERSHIP, COACHING & TEAM DEVELOPMENT •This role is responsible for developing frontline managers, supervisors, leads, and retail employees. •Maintain a visible and consistent leadership presence on the sales floor •Observe managers and employees during day-to-day operations and provide timely, constructive coaching Qualifications: •A licensed cannabis retailer in the downtown Boston area is seeking an experienced Retail Operations Manager to lead the day-to-day execution of a high-volume, customer-facing retail operation. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!