Hiring: Retail Branch Manager, Hispanic Market Company: Firstar Bank Location: Tulsa, OK Job Posted Time: 2026-09-16 14:14:45 About the job Required Skills: •Provide leadership, direction, and performance management for branch staff, including hiring, onboarding, coaching, employee development, performance evaluations, corrective action, and recognition, while fostering a culture aligned with Firstar's values, service standards, and business objectives. •Ensure retail employees are properly trained and developed in all aspects of their roles, including onboarding, coaching, cross-training, and ongoing professional development. •Promote employee growth through coaching, cross-training, and ongoing communication to ensure staff remain knowledgeable about products, services, policies, and procedures. •Create and manage retail employee schedules to ensure appropriate branch coverage. Review, adjust as needed, and approve employee timecards in accordance with payroll deadlines. •Monitor employee performance and accountability while ensuring adherence to bank policies, procedures, regulatory requirements, and service standards. •Communicate effectively with Spanish-speaking clients and prospects regarding deposit products, consumer loans, digital banking services, account maintenance, and other financial services. •Promote and enhance customer relationships by projecting a positive image of the Bank while building and maintaining relationships within the Hispanic community through culturally responsive service and outreach activities. •Plan and execute branch retention, business development, and growth initiatives while leading the team in building and maintaining a strong pipeline of prospects and clients. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!