Hiring: Resident Account Specialist Company: Progress Residential® Location: Las Vegas, NV Job Posted Time: 2026-09-17 10:56:13 Target Skills & Keywords : Microsoft Office, Salesforce About the job Experience: •3+ years’ property management experience in either the single family or multi-family rental industry Required Skills: •Maintain a high degree of customer service and competency level in all resident interactions; written communication and in person. •Act as a key market interface with resident handing daily email, text, and phone correspondence. •Manage Salesforce case tasks in a timely manner to ensure the best possible customer experience. •Addresses and resolves minor resident concerns or disputes. •Partner with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency. •Focus efforts to help residents pay balances, cure evictions, and achieve rent stability. •Prepare for and appear in court on behalf of the company, as needed. •Ensure timely repossession of assets in the event of eviction. Qualifications: •High School graduate required. College degree a plus •Additional customer service experience a plus •Demonstrated capacity to build and maintain positive relationships internally and externally •Projects confidence in interacting with residents and displays professional presence at all times •Demonstrated capacity to thrive in a dynamic, fast-changing, growth environment •Honest, ethical, and able to maintain confidentiality in a business setting •Interacts productively in person and through technology with co-workers, team members. •Excellent oral and written communication skills •Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met •Demonstrated capacity to work a flexible schedule which may include evenings and weekends from time to time, depending on business needs Compensation: •Competitive benefits and rewards package •Competitive Compensation - Including performance-based bonuses that reward your contributions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!