Hiring: Renewals Representative, LATAM (Detroit, MI) Company: Dynatrace Location: Detroit, MI Job Posted Time: 2026-09-02 17:57:19 Employment Type: Full-time Target Skills & Keywords: Software Renewals, Contract Management, Quoting, Customer Engagement, Sales Support, Account Management, Customer Success, MS Word, MS Excel, Portuguese, Spanish, Licensing, Product Pricing, Sales, Numeracy Experience: - Experience working with software renewals - Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment - Proven ability to manage high volumes of renewals at any given time - Proven track record of flexibility in a team setting Required Skills: - Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization - Work closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer - Generate and send quotes 120 days in advance that meet the customers contractual requirements - Engage customers in a value discussion surrounding their renewal, building relationships with key stakeholders to help aid on-time renewals - Work closely with Account Managers and Customer Success Managers on customer strategies and sales plans - Provide information to internal and external customers regarding quotes, reinstatements, co-termination and consolidation of contracts - Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region - Provide information for internal management reporting - Meet all contractual and reporting deadlines - Perform additional duties as required - Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy - Excellent verbal and written communication skills - Excellent word processing and spreadsheet experience in MS Word and Excel Qualifications: - Self-starter, highly motivated, and committed to getting results - Based in a commutable distance from our Detroit, MI office - Portuguese/Spanish spoken and written advantageous - Knowledge of Dynatrace software products - Knowledge of licensing and product pricing - Basic Sales skills - Good numeracy skills Compensation: - Competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!