Hiring: Renewals Advocacy Manager Company: Veeam Software Location: United States Job Posted Time: 2026-09-10 13:54:32 Target Skills & Keywords : Maven, SaaS About the job Experience: •12 years of experience in enterprise SaaS or software. Required Skills: •This role partners closely with Sales, Customer Success, Product, Marketing, Support, Professional Services, Operations, and Finance to ensure the Voice of the Customer is reflected in business decisions and operational execution at renewal time. •Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions. •Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility. •Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively. •Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities. •Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time. •Convert feedback into measurable action: partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience. •Institutionalize tracking and visibility: track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities. Qualifications: •The ideal candidate is a commercially minded strategic operator with a passion for customer advocacy and execution excellence within the Renewals motion. They have a proven track record of partnering with executive leadership, engaging directly with enterprise customers, and driving complex cross-functional initiatives to successful outcomes. •Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares •Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents •Medical, dental, and vision coverage starting on your first day •Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program •401(k) retirement plan with company matching contributions •Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time •AirVet: 24/7 virtual veterinary care at no cost •Legal services, identity protection, and supplemental health insurance options •Tax-advantaged spending accounts for healthcare, dependent care, and commuting Compensation: •$175,300 - $325,600 / year •Competitive benefits and rewards package •Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!