Hiring: Remote Support Specialist 3 – Magnetic Resonance Company: Siemens Healthineers Location: Cary, NC Job Posted Time: 2026-09-14 13:55:32 Employment Type: Remote About the job Experience: •2 years of vocational technical training required. •8 years’ experience working on MR systems Required Skills: •Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment. •Dispatch notifications to CSE's and provide quality action plans •Use remote diagnostics to troubleshoot and resolve technical issues •Follow escalation process and communicate with HSC/QIB to drive solutions. •Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America) •Provide feedback to the factory regarding system performance •This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers •Provide product support either remotely or on-site. Qualifications: •Associates degree or 2 years of vocational technical training required. •More than 8 years’ experience working on MR systems •Demonstrated capacity to troubleshoot and fix problems remotely using Siemens Remote Services Compensation: •$75,660 - $104,027 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!