Hiring: Remote Support Engineer - Atellica Company: Siemens Healthineers Location: Newark, DE Job Posted Time: 2026-09-17 13:58:42 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •3-7 Years Comparable Experience •7 Years Comparable Experience Required Skills: •Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool •Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay •Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction •Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support •Meeting/Exceeding individual service level metrics to meet the needs of the customer/business •Compliance to all Siemens pay and T&E policies, as well as all RSO Procedures/Processes •This Position May Suit You Best If You Are Familiar With What Is Below, And Would Like To Develop Your Career With Siemens Healthineers •You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line Compensation: •$75,660 - $104,027 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!