Hiring: Remote Mortgage Customer Service Representative Company: MCI Location: Cass County, ND Job Posted Time: 2026-09-17 14:29:00 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •18 years of age Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. •Handle inbound customer calls in a courteous, timely, and professional manner •Listen to customers, understand their needs, and resolve customer issues •Escalate customer issues to the appropriate staff and managerial for resolution as needed •Ensure first call resolution through problems solving and effective call handling •Follow the processes of the Client program and perform all tasks in a courteous and professional manner •Utilize knowledge base and training to accurately answer customer questions Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •It's about building relationships and turning the knowledge, you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. •Must be 18 years of age •High School Diploma or Equivalent •The ability to multi-task using multiple screens and systems while talking on the phone with customers. •The ability to type swiftly and accurately 30-45 Words per minute •The ability to read and speak English fluently •Operational familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet •Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) •Excellent organizational, written, and oral communication skills Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!