Hiring: Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required Company: Booker DiMaio Location: Washington, DC Job Posted Time: 2026-09-13 11:17:14 Employment Type: Contract / Remote About the job Required Skills: •Provide help desk and technical support for users of supported platforms and applications. •Monitor platform and service performance and identify issues requiring attention. •Troubleshoot user and platform problems and resolve issues within the scope of responsibility. •Document incidents, requests, resolutions, and recurring issues. •Escalate complex technical issues to appropriate technical SMEs and development staff. •Assist with user support, access issues, basic configuration, and operational tasks. •Communicate clearly with users and technical team members regarding status and resolution. •Support reliable, responsive day-to-day operation of the technical environment Qualifications: •U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR. •Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process. •Background investigation and onboarding requirements will be initiated following selection. •Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements. •IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement. •Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers. •Strong troubleshooting and problem-solving skills. •Demonstrated capacity to communicate effectively with both technical and non-technical users. •Strong attention to detail and follow-through. •Demonstrated capacity to document issues and work effectively within an established support process. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!