Hiring: Remote Inbound Sales Representative Company: MCI Location: Pensacola, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •Subject to the program and location of the position •Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. •Must be willing to submit to drug screening. Job offers are contingent on drug screening results. •WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? •What You Can Expect from MCI Required Skills: •Handle inbound and outbound contacts in a courteous, timely, and professional manner. •Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. •Listen to customers, understand their needs, and resolve customer issues. •Research systems to find missing information; coordinate with other departments to resolve issues as applicable •Utilize systems and technology to complete account management tasks. •Accurately document and process customer orders in appropriate systems. •Follow all required scripts, policies, and procedures. •Comply with requirements surrounding confidential information and personal information. Qualifications: •Must be 18 years of age or older •High school diploma or equivalent •Excellent organizational, written, and oral communication skills •The ability to type swiftly and accurately (20+ words a minute) •Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) •Basic understanding of Windows operating system •Highly reliable with the ability to maintain regular attendance and punctuality •The ability to evaluate, troubleshoot, and follow-up on customer issues •An aptitude for conflict resolution, problem-solving, and negotiation •Must be customer service oriented (empathetic, responsive, patient, and conscientious) Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!