Hiring: Remote Inbound Customer Service Agent - 10.13 Start Company: Grand Circle Corporation Location: Home, PA Job Posted Time: 2026-09-16 18:08:55 Employment Type: Remote Target Skills & Keywords : Microsoft Excel About the job Experience: •5+ years of experience working in a call center environment, receiving customer service-based calls. •1+ years of experience working remotely (Preference to those who have started and trained remotely). Required Skills: •Handle a high volume of inbound calls; assisting customers with managing their reservation •Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries •Taking escalated calls, deescalating calls in a customer centric environment •Communicate comprehensive information to travelers, including details about our products and policies. •Document all customer interactions and call notes in assigned programs •Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens). •Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality •Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment Qualifications: •3 - 5+ years of experience working in a call center environment, receiving customer service-based calls. •Displayed proficiency in an unscripted environment. •Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET •Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET) •Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!