Hiring: Remote Field Technician - North Carolina Company: PruittHealth Location: Raleigh-Durham-Chapel Hill Area Job Posted Time: 2026-09-10 12:37:08 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, Azure, Change Management, DNS, Encryption, Linux, Slack, TCP/IP, VPN, Windows Server, Zoom, macOS About the job Required Skills: •Independence on assigned tasks showing the technical and organizational proficiency to carry out task •Maintain proper documentation for assigned sites •Making contributions to the team for everyone’s use to better serve our customers •Operate as a level of escalation between the traditional telephone helpdesk and the Engineers •Demonstrated capacity to pick up and learn new tasks and tools •Demonstrated capacity to listen and explain solutions to non-technical users in a concise manner •Interface directly with corporate partner to make sure all work is complete when dispatched to any remote facility •Customer satisfaction with focus on first call resolution when working with users over the phone.“Can-do” attitude. Qualifications: •Operating systems: Windows, macOS, Linux fundamentals •Networking basics: TCP/IP, DNS, DHCP, VPN, firewalls •Cloud platforms: Microsoft 365, Google Workspace, Azure, AWS •Remote support tools: TeamViewer, AnyDesk, RDP, Zoom •Cybersecurity principles: authentication, encryption, malware prevention •IT service management frameworks: ITIL, incident and change management •Hardware components: laptops, desktops, mobile devices, peripherals •Troubleshooting and diagnostics for hardware/software issues •Remote desktop support and screen sharing assistance •User account management (Active Directory, Microsoft 365) Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!