Hiring: Remote Customer Service Specialist Company: Uniti Group Inc. Location: Newton, IA Job Posted Time: 2026-09-11 12:41:46 Employment Type: Remote About the job Required Skills: •As a Remote Customer Service Specialist within our Kinetic Next Gen team, you will be delivering an exceptional customer experience for our fiber and cable customers. In this role, you will handle inbound customer care calls, helping customers with billing questions, service concerns, account support, and product needs. •Resolve the issue — address the customer’s immediate need with accuracy and ownership •Prevent the next — reduce repeat calls by identifying root causes, educating the customer, and proactively addressing future concerns •Position new products and services — recommend solutions that improve the customer’s experience and meet their evolving needs •Handle inbound customer care calls in a fast-paced call center environment •Resolve billing questions, service concerns, and account issues with a focus on First Call Resolution and reducing repeat contacts •Deliver a best-in-class customer experience through empathy, professionalism, and problem-solving •Proactively work to reduce repeat calls by addressing root causes and helping prevent future issues Qualifications: •High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate. •Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% •Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% •Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies •Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Compensation: •Medical, Dental, Vision Insurance Plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!