Hiring: Remote Bilingual Call Center Representative | Spanish-English Company: MCI Location: Sanford, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office About the job Experience: •1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center. Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •To support diverse client projects across industries. If you're fluent in English and Spanish •, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact. •In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. •To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. •Handle inbound and outbound calls with professionalism, empathy, and efficiency. •Listen actively to understand customer needs and provide accurate solutions. •Use internal systems to manage accounts, process claims, and update records. Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •High school diploma or GED. •Fluent in English and Spanish (spoken and written). •Strong typing skills (20+ WPM) and data entry experience. •Excellent communication, organization, and problem-solving abilities. •Demonstrated capacity to work scheduled shifts, including weekends and holidays. •Basic knowledge of Microsoft Office Suite and Windows applications. •Reliable internet connection (20Mbps+ download speed) for remote roles. •Customer-first mindset: empathetic, patient, and solution-oriented. •Demonstrated capacity to multitask, self-manage, and thrive in a dynamic environment. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!