Hiring: Regional Operations Coordinator Company: Magna5 Location: New York, United States Job Posted Time: 2026-09-16 20:44:32 Employment Type: Remote Target Skills & Keywords : Salesforce About the job Experience: •2-5 years of relevant experience in a similar role. Technical experience is mandatory. •2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider. •5 years of relevant experience in a similar role. Technical experience is mandatory. •5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider. Required Skills: •Remote position. Primarily work from home.*** •New York Residence is highly preferred*** •Serve as the operational liaison between clients, Magna5 Customer Success Managers, and helpdesk leads to ensure timely resolution and a seamless client experience. •Manage procurement of hardware, software, and licensing for assigned clients, including quoting, ordering, and tracking through delivery •Understand clients' business objectives and develop a deep understanding of their technical requirements. •Act as a trusted advisor, providing expert guidance and best practices to clients to help them achieve their desired outcomes and maximize the value of our services. •Partner cross-functionally with cross-functional teams including sales, support, and technical teams to ensure smooth onboarding, implementation, and ongoing support for clients. •Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross selling our services. Qualifications: •Strong technical background with a solid understanding of IT infrastructure, networks, and systems. •Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients. •Demonstrated success in managing client relationships and delivering exceptional customer service. •Demonstrated capacity to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders. •Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues. •Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team. •Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. •Bachelor's degree in a relevant field is preferred. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off including paid holidays and float holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!