Hiring: Regional Manager, Customer Experience and Success Company: Dash0 Location: New York, United States Job Posted Time: 2026-09-03 10:21:13 Employment Type: Remote Target Skills & Keywords : Datadog, Dynatrace, Honeycomb, Kubernetes, New Relic, OpenTelemetry About the job Experience: •5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team. •At least 2 years leading a technical customer-facing team. Required Skills: •Dash0 is growing rapidly in the US market and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement. •Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives. •Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching. •Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption. •Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention. •Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges. •Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement. •Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams. Qualifications: •Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry. •Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption. •Demonstrated capacity to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly. •A disciplined approach to hiring and a demonstrated commitment to developing direct reports. •Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch. •Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design. •Background in site reliability engineering, platform engineering, or DevOps. •If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. Compensation: •$250,000 - $300,000 / year •Flexible work environment (work from home / hybrid options) •Competitive salary & meaningful equity participation — you'll own part of what you're building Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!