Hiring: Regional Call Center Coordinator Company: Lennar Location: Tampa, FL Job Posted Time: 2026-09-10 11:41:02 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Quality Assurance About the job Experience: •3 years experience in a call center or customer service environment, preferably with a homebuilder. Required Skills: •Answer all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paper work and information. Maintain customer care records and support department activities. •Place and receive inbound calls including transferred calls from homeowners, respond to customer requests and input service request data. •Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests. •Collect up-to-date project Customer Care status information, input to computer and distribute weekly project report. •Maintain RCC filing system for projects and individual homesites that permits quick access to all previous correspondence, and related data. •Support Customer Care associates as needed. •All other duties as assigned. •Provide on-the-job training for new employees. Qualifications: •High school diploma minimum. •Must be computer literate and possess strong Word, Excel skills and have the ability to learn customer service software applications. •Must possess strong organizational skills. •Minimum 50 WPM. Must be accurate for data entry. •Must possess excellent written and oral communication and interpersonal skills. •Must be bilingual in English and Spanish. •Must possess professional and friendly attitude to represent company in a positive manner and be able to develop a rapport with customers over the phone. •This position is an overnight, remote role: 9:45pm- 6:15am (EST) shift •This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment. •Maintain regular attendance and punctuality relative to daily work schedule is required Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!