Hiring: Quality & Training Specialist Associate Company: American Electric Power Location: Shreveport, LA Job Posted Time: 2026-09-16 13:11:17 Target Skills & Keywords : Change Management, Project Management About the job Experience: •2 years' Customer Operations Associate or direct Customer Service experience required. Required Skills: •Coordinate, facilitate, and evaluate instructor‑led and virtual learning using basic adult learning principles and entry‑level instructional design techniques •Incorporate interactive activities and job aids. •Listen to live and recorded customer interactions •Score calls using standard rubrics •Participate in calibration sessions with CSC Managers and Supervisors to ensure rater consistency. •Collect learner feedback, training attendance, and basic outcome data •Recommend incremental updates to materials, exercises, and delivery methods. •Build working relationships with CSC Leadership Compensation: •$63,496 - $79,369 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!