Hiring: Quality Training & Employee Engagement Specialist Company: Alliant Insurance Services Location: Oregon, United States Job Posted Time: 2026-09-12 11:50:10 Target Skills & Keywords : Microsoft Office About the job Experience: •Two (2) or more years related work experience •Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent Required Skills: •Performs regular quality reviews of the work and interactions of the BA team with customers to ensure proper standards are consistently met, including review of engagement documentation to ensure proper format is utilized. •Tracks and presents results of improvement efforts and ongoing measures of quality and customer satisfaction to management. •Develops, designs and coordinates employee training programs for new hires and ongoing training for the BA team. •Creates and administers the record keeping system to track employee training, participation, and progress. •Works with Customer Engagement Analysis Team to develop better tools for tracking customer interaction, customer satisfaction and BA quality •Ensures that training materials, procedures and job aids are up to date and are effective for the team to use in a fast changing environment. •Reviews the corporate compliance web site for updates to rules and regulation changes and then translates and trains the team on anything related to the BA program. •Ensures BA’s are actively engaged through implementation of various internal BA’s engagement practices and techniques. Qualifications: •Bachelor's Degree or equivalent combination of education and experience Compensation: •$65,000 - $85,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!