Hiring: Quality Service Specialist Company: Dicastal North America Location: Greenville, MI Job Posted Time: 2026-09-10 13:02:09 Employment Type: On-site About the job Experience: •3–5 years of relevant work experience. •Prior experience in manufacturing quality roles, particularly with North American customer interactions and on-site complaint handling, is highly preferred. •Operational familiarity with 8D, 5Why, and quality improvement closure processes. Knowledge of IATF16949/ISO9001 systems and North American customer quality management practices is a plus. •Willingness to be based in North America long-term, with a strong understanding of local culture and customer site regulations. Legal residency status is preferred. •Proficiency in Mandarin Chinese is preferred. Required Skills: •Serves as the primary point of contact for Dicastal North American customers to handle the customer complaints. •Promptly address customer complaints and corrective action requests. •Manage the complete issue-resolution process, including communication and expectation management. •Prevent escalation by ensuring timely and effective resolution. •Conduct on-site visits during quality incidents to verify non-conforming products and inventory status. •Lead containment activities, including sorting, rework, and product isolation. •Minimize production line stoppages and prevent customer claims. •Partner cross-functionally with engineering and quality teams to conduct root cause analyses. Qualifications: •Bachelor’s degree or above preferred in Quality Management, Mechanical Engineering, Electronics, Industrial Engineering, or related fields preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!