Hiring: Quality Assurance & Technical Documentation Analyst Company: IEM Location: United States Job Posted Time: 2026-09-16 21:50:07 Employment Type: Full-time Target Skills & Keywords : Accessibility, Agile, Azure DevOps, Business Analysis, Jira, Quality Assurance, Salesforce, Scrum, ServiceNow About the job Required Skills: •Plan and execute user acceptance testing (UAT), functional testing, and regression testing for each application release. •Develop test plans, test cases, and acceptance criteria based on user stories and requirements. •Log, track, and prioritize defects; verify fixes and communicate status to the development team and stakeholders. •Write and maintain step-by-step user guides, quick-reference materials, and system documentation. •Draft release notes and technical notifications describing new features, fixes, and known issues in plain language. •Develop training materials and support end-user training sessions for new and updated functionality. •Participate in agile ceremonies and contribute to sprint reviews and release readiness decisions. •Support requirements for refinement and business analysis activities as needed. Qualifications: •This position may require occasional travel to client’s office in Washington DC to complete work assignments or attend meetings. •Demonstrated experience writing test cases and executing manual functional and regression testing. •Demonstrated experience producing user-facing documentation such as user guides, release notes, or training materials. •Excellent written communication skills, with the ability to explain technical functionality to non-technical audiences. •U.S. citizenship and the ability to obtain and maintain a federal Public Trust suitability determination. •Operational familiarity with agile/scrum delivery and sprint-based release cycles. •QA or technical writing certifications (e.g., ISTQB, CPTC) . •Office Locations: Often, these offices are either owned by the client we work with or by IEM. All candidates are expected to follow any rules and regulations of the office in which they are required to work for that project. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!