Hiring: Quality Assurance Manager, Customization Company: Quince Location: Santa Fe Springs, CA Job Posted Time: 2026-09-10 11:05:21 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Program Management, Project Management, Quality Assurance, REST, Swift, Zoom About the job Experience: •5+ years of experience in warehouse operations, quality assurance, quality control, or production operations, preferably within apparel, accessories, textiles or decorated goods. Required Skills: •Quality Assurance Manager, Customization •Quince is hiring a to serve as our on-the-ground quality champion at decoration facility in Santa Fe Springs, CA •. This is a fully on-site role, Monday through Friday during regular business hours. The role may involve transportation to our Los Angeles Warehouse and other decorators in the area as needed to address quality issues. •Be the eyes and ears of Quince at the facility — inspecting inbound inventory, auditing production quality, raising issues in real time, and building the processes that drive us to our targets of 99% On-Time Delivery and 99% Quality Acceptance •. You will serve as the critical link between the physical production floor and our remote team of project managers, providing clear, timely updates and escalating risks before they become problems. Your inputs will help shape our Production Management Software. •Own quality outcomes, holding performance to 99% on-time delivery and 99% quality acceptance rate targets across all production runs. •Conduct production quality checks throughout the decoration process (e.g., embroidery, screen-printing, heat transfer, embossing), identifying defects, inconsistencies, or deviations from brand standards. •Raise issues quickly and clearly, documenting defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes) and driving swift resolution with the decorator. Push the third party to implement changes rapidly. Qualifications: •Proven ability to identify, escalate, and resolve production and inventory quality issues in a fast-moving environment. •Strong process-building mindset — experience creating SOPs, inspection criteria, and quality frameworks from scratch. •Excellent communicator, able to translate on-the-ground observations into clear, concise written updates for a remote team. •Detail-oriented and data-driven, with experience tracking KPIs and using metrics to drive decisions and accountability. •Comfortable working independently on-site with minimal direct supervision while staying tightly aligned with a distributed team. •Proficiency with production tracking tools, WMS/OMS systems, or similar platforms; strong skills in Excel/Google Sheets for reporting. •Flexible and solutions-oriented, with the ability to adapt quickly to shifting priorities, rush orders, and unexpected issues. •This is a fully on-site role, located in Santa Fe Springs, CA. You will be present at the facility during regular business hours. This is not a remote or hybrid position. •Standing and walking throughout the entirety of your shift. •Demonstrated capacity to go up and down stairs, use of ladders throughout the day as needed. Compensation: •Flexible work environment (work from home / hybrid options) •Bonus and equity may also be provided for eligible roles Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!