Hiring: QSS Customer Support Specialist Company: Qcells North America Location: Irvine, CA Job Posted Time: 2026-09-03 14:47:03 Employment Type: Remote About the job Experience: •3+ years of experience in customer service, customer success, or customer experience, with a proven track record of resolving customer concerns and delivering positive outcomes. Required Skills: •This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Santa Clara, CA, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases. •Field customer calls and complaints, providing prompt and effective resolutions. •Partner cross-functionally with vendors and internal teams to drive timely resolutions for customers, ensuring a seamless experience. •Handle complex and sensitive customer issues •Demonstrated capacity to think critically and make sound decisions •Own the customer experience from start to finish •Demonstrated capacity to escalate issues when necessary •Manage workload and prioritize tasks Qualifications: •Demonstrated ability to identify process improvements, streamline workflows, and drive operational efficiencies. •Excellent verbal and written communication skills, with strong problem-solving, decision-making, and conflict resolution capabilities. •Highly organized and self-motivated, with the ability to prioritize competing responsibilities and thrive in a fast-paced environment. •Collaborative team player with experience building effective relationships and partnering with internal teams, customers, and external stakeholders. •TPO and/or Loan business models •To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Compensation: •$70,000 - $85,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!