Hiring: QA Manager Company: The Guitar Center Company Location: Kansas City, MO Job Posted Time: 2026-09-11 11:08:55 Target Skills & Keywords : AI, Program Management, Project Management, Quality Assurance, Root Cause Analysis About the job Experience: •3 years of experience in quality assurance, contact center operations, customer service, sales, or a related environment, including at least 2 years of people leadership experience. •At least 2 years of people leadership experience. Required Skills: •Team Leadership and Development •Lead, coach, motivate, and develop a team of Quality Assurance professionals to achieve individual, team, and organizational goals. •Establish clear performance expectations for evaluation accuracy, productivity, timeliness, communication, and professional conduct. •Conduct regular coaching sessions, performance reviews, calibration feedback, and development planning discussions. •Identify individual and team skill gaps and implement training initiatives that strengthen evaluation quality, data interpretation, business acumen, and communication effectiveness. •Support recruiting, interviewing, onboarding, cross-training, and succession planning efforts for Quality Assurance team members. •Foster an objective, collaborative, and accountable work environment that supports continuous learning, professional growth, and performance excellence. •Quality Assurance Strategy and Program Management Qualifications: •Knowledge of the musical instrument retail industry, music education, Guitar Center, or Music & Arts operations. •Leadership and Team Development •Quality Assurance Strategy and Governance •Coaching and Performance Management •Analytical Thinking and Data Interpretation •Operational Excellence and Continuous Improvement •Problem Solving and Root Cause Analysis •Project Management and Prioritization Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!