Hiring: Public Records Researcher Company: HireRight Location: Nashville, TN Job Posted Time: 2026-09-14 18:08:40 Employment Type: Hybrid Target Skills & Keywords : Make About the job Required Skills: •Ensures that duties are carried out professionally and in line with the priority to help candidates get hired •Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner •Conducts interviews with professional referees to verify candidates’ employment history •Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible •Maintains regular contact and supports candidates to assist them throughout the screening process where necessary •Collaborates with other teams to keep clients informed of issues throughout the screening process •Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements •Implements changes to processes as directed following changes to service level agreements •Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met •Ensures all actions comply with the Data Protection legislation •Maintains accurate and up to date records of actions taken in the background screening process •Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards •Maintains a standard of work that meets the department quality and productivity targets •Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy •Assists team members and works as part of the team to ensure customers’ expectations are met Qualifications: •High school diploma or GED required, College Degree prefered •Preferred Experience: •Computer literate with specific experience of using Microsoft Office and email proficiently; •Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off •Previous customer service experience preferred •Ability to communicate written and verbally in English with fluency and in a polite way •What Do We Offer •In exchange for your expertise, HireRight offers an excellent employee benefit package which Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!