Hiring: Provider Support Line Specialist (Full-time Remote, North Carolina Based) Company: Alliance Health Location: Morrisville, NC Job Posted Time: 2026-09-16 23:49:41 Employment Type: Contract / Remote Target Skills & Keywords : Credentialing, EHR, Microsoft Office About the job Required Skills: •Provide coverage of the Provider Network Helpdesk phone within Department expectations •Guide providers through process of initiating credentialing during times of network expansion •Assist providers in navigating the EHR and other portal platforms •Respond to requests for information in writing and over email •Assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources •Assist providers by troubleshooting basic IT issues, including resetting and changing passwords •Assist providers in navigating NCTracks •Respond to question regarding claims and UM requirements Qualifications: •Knowledge of computerized record-keeping techniques •Knowledge of and experience with records, reports and file maintenance. •Proficient with Microsoft Office suite •Proficient with grammar, spelling, punctuation and vocabulary •Skilled at organizing work to meet schedules and timelines •Demonstrated capacity to read, interpret and disseminate information regarding state laws, rules, regulations and policies related to enrollment •Demonstrated capacity to communicate effectively both in oral and written form •Demonstrated capacity to understand and follow oral and written directions •Demonstrated capacity to exercise tact and discretion in working with confidential or sensitive information •Demonstrated capacity to work independently with little direction Compensation: •Flexible work environment (work from home / hybrid options) •Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!