Hiring: Project Advisor Company: Angi Location: Denver, CO Job Posted Time: 2026-09-09 17:57:13 Employment Type: Full-time Target Skills & Keywords: Outbound Calling, Inbound Customer Support, Call Center, Customer Service, Sales, Proactive Outreach, Lead Conversion, CSAT, Multitasking, Google Suite, Dialer Software, Remote Work Experience: - 1+ years of experience in a call center, outbound sales, or customer service environment - Prior experience in an outbound-calling or proactive-outreach role (preferred) Required Skills: - Excellent verbal and written communication skills - Strong problem-solving skills with the ability to think quickly and resolve issues effectively - Ability to multitask and prioritize in a fast-paced, metrics-driven environment - Detail-oriented with a consistent focus on high-quality customer service - Adaptable and willing to learn new skills, tools, and processes, including participating in pilots and tests - Commitment to upholding company values and delivering an exceptional homeowner experience - Familiarity with call center systems and dialer software (preferred) - Proficiency with Google Suite tools such as Gmail, Drive, Docs, Sheets, and Calendar (preferred) Qualifications: - Proactively place outbound calls to homeowners to advance their project journey and identify additional needs - Field return inbound calls from homeowners responding to prior outreach with professional and courteous support - Identify, uncover, and discover additional project needs through natural conversation and present matched pros clearly - Engage homeowners in tailored discussions about available services and solutions based on their project scope - Maintain current knowledge of products, policies, and procedures - Participate in pilots, tests, and special projects, providing frontline feedback on new tools, scripts, and processes - Flex to support other lines of business on a temporary basis when needed - Surface homeowner feedback and insights that inform broader service and process improvements - Collaborate with team members and leadership to share knowledge and best practices - Meet or exceed performance metrics including Service Request (SR) conversion rate, matches per session, CSAT, and quality/accuracy scores - Maintain accurate, complete records of customer interactions and transactions - Must reside permanently in one of the eligible states listed in the posting - Must work 5 days per week with start times ranging from 8:00-10:30am ET, 40 hours per week - Flexibility for potential weekend coverage as business needs evolve Compensation: - Hourly band ranges from $21.63 - $25.00 per hour, commensurate with experience and performance - Compensation may vary based on geographic location - Eligible for a competitive performance bonus - Full medical, dental, and vision package - Generous Paid Time Off policy - Pet discount plans and retirement plan with company match (401K) - Technical equipment such as a laptop provided Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!