Hiring: Program Manager - HSI Company: Penlink Location: Washington, DC Job Posted Time: 2026-09-16 13:32:15 Employment Type: On-site Target Skills & Keywords : Azure, Change Management, Firmware, Oracle Database, Product Management, Program Management, SQL, SaaS, Salesforce, VPN About the job Required Skills: •As a Program Manager and product SME specializing in Law Enforcement Technology, you will be responsible for enhancing customer usage experience with Penlink software to achieve operational success, maintaining and optimizing software systems. Qualifications: •Must be a United States Citizen •Must be able to travel to the DC - metro area on a monthly basis for in-person meetings with the Client. •College degree in Information Technology, Computer Science, or related field or equivalent work experience. •Excellent communication skills for effective collaboration with various stakeholders. •Critical thinking and strong analytical skills to assist in troubleshooting processes. •Detail-oriented documentation skills for maintaining accurate records of configurations, changes, and troubleshooting steps. •Minimum of three (3) years’ experience of service desk work. •Solid functional working knowledge of Oracle Databases, SQL, Windows OS, Active Directory, cloud infrastructure (MS Azure), networking (switch, VPN, firewall), and email protocols (SMTP, POP3, IMAP, Exchange •Knowledge of telecommunications and CALEA standards, including 4G, 5G, CDMA, Wi-Fi, VOIP, LTE, ETSI, T1.678, J-STD, TPTK, FTP. •Must be able to work 9AM - 5PM EST, Monday through Friday. Due to the urgent and exigent nature of the position there may be times where after-hours work is required, such as rotating on-call responsibilities, scheduled maintenance windows, or unplanned outages. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!