Hiring: Program Manager, Consumption Products Company: Box Location: Chicago, IL Job Posted Time: 2026-09-10 12:56:25 Target Skills & Keywords : Product Management, Program Management, SaaS About the job Experience: •4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally within a consulting firm, SaaS or technology company. Required Skills: •Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure. •Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing. •Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations. •Interface directly with Business Analytics and Product teams to investigate new usage patterns and new reporting capabilities, translating business requirements into clear, actionable requests for analysts and data specialists. •Review product updates and policy changes to assess operational impact, and contribute to internal playbooks, FAQs, and customer-facing guidance. •Act as the cross-functional orchestrator across work-streams converting ambiguous problems into clear decisions, owners, and action plans — while maintaining an integrated view of dependencies across product, billing, analytics, marketing, and customer communications. •Lead the expansion of consumption billing to new products at Box Qualifications: •You have 4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally within a consulting firm, SaaS or technology company. •You have a strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products. •You have clearly demonstrated quantitative analysis experience, comfortably bring able to perform moderate analyses’ and interpreting data prepared by others •You communicate clearly and concisely in both written and verbal form, with the ability to simplify complex policies, workflows, and commercial terms for diverse audiences. •You have strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions. •Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!