Hiring: Program Manager Company: Goldbelt Frontier LLC Location: Alexandria, VA Job Posted Time: 2026-09-15 11:47:16 Employment Type: Contract Target Skills & Keywords : Program Management, Risk Management, ServiceNow About the job Experience: •12+ years federal program management experience Required Skills: •Serve as primary interface with USPTO OAS, OCIO, and stakeholders •Provide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operations •Develop and implement the Quality Control Plan (QCP) in accordance with contract requirements •Ensure compliance with all service-level agreements (SLAs) and key performance indicators (KPIs), including inventory accuracy (≥95-98%), data update timelines (≤48 hours), and timely execution of ServiceNow workflow and ticketing •Asset Management System of Record •Ensure system-of-record data integrity and alignment between physical assets and system data through oversight of validation and reconciliation processes •Lead risk management, issue resolution, and continuous improvement initiatives •Ensure continuity of operations through proactive staffing, risk mitigation, and performance monitoring across all asset management functions Qualifications: •Operational familiarity with ServiceNow environments, SLAs, and performance metrics •Demonstrate excellent written and verbal communication in interpersonal exchanges. •Highly organized with great attention to detail. •8-12+ years federal program management experience •Demonstrated experience with SLA-driven contracts Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!