Hiring: PROGRAM COORDINATOR - SCALABILITY Company: Nox Group Location: Phoenix, AZ Job Posted Time: 2026-09-11 12:27:23 Target Skills & Keywords : Accessibility, Program Management, Project Management, nox About the job Required Skills: •Cross-Functional Collaboration: Serve as a responsive, dependable partner across all Nox Group companies when creating or maintaining knowledge base content, communicate proactively when timelines are at risk, and build a professional reputation that makes other teams want to work with our team. •Content Management: Manage the knowledge base publishing queue and follow up on drafts that have stalled; copyedit and refine drafts at every stage of completion; edit or draft content on behalf of content owners across a range of topics; and add translations to content requiring broad accessibility (bilingual fluency not required). •Training & Enablement: Design and deliver 1:1 and department-level training on our knowledge management platform and process documentation software, including onboarding for new users and keeping experienced users current as tools and practices evolve. •AI-Powered Knowledge Support: Assign and train employees across the company who respond to unanswered questions surfaced through our AI knowledge assistant, review answer quality and report on unresolved items, and keep stakeholders informed of information gaps as they surface. •Systems Administration — Project Management & AI Tools: Create and track projects for the team and maintain your own task list using our project management software; build and maintain AI tool configurations — assistants, prompt libraries, and integrations — that support the team's work. •Reporting & Analytics: Run and distribute standard and custom reports as needed, covering search behavior, adoption and engagement, and overall platform impact, and review content quality and health metrics at the collection level to help assess the overall health of the knowledge base. •Vendor Coordination and Software Improvements: Report and track platform bugs, support information gathering and maintenance of the product feature request list, and attend monthly vendor meetings; advocate for our user base and participate in discussion within the vendor's user community. Qualifications: •Excellent verbal and written communication skills, with the judgment to know when a draft is ready and the confidence to improve one that isn't. •Strong interpersonal and customer service abilities. •Naturally inquisitive: a fast, thorough notetaker who can guide subject-matter experts through process development towards a usable outcome and build consensus without formal authority. •Competent user of generative AI tools — understands prompting fundamentals, can explain core AI concepts, and is comfortable exploring AI-powered tools. •Exceptional organizational skills and attention to detail, with the ability to manage multiple simultaneous projects without losing track of any of them. •Proven time management skills with the ability to meet deadlines consistently. •Robust analytical and problem-solving capabilities. •Consistent and persistent: must be willing to fully own triage and rapid response to employee questions submitted through our knowledge platform. •Demonstrated capacity to be flexible while working in a still-evolving space, with the judgment to know when to flag something upward rather than solve it alone. •Demonstrated capacity to handle sensitive information with discretion. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!