Hiring: Professional Services Practice Director Company: Workato Location: Palo Alto, CA Job Posted Time: 2026-09-11 13:43:00 Employment Type: Remote Target Skills & Keywords : Agile, Digital Transformation, Portfolio Management, SaaS, Scrum About the job Experience: •10+ years of experience selling and delivering professional services for a SaaS company. •5+ years leading a professional services team, including Engagement Managers, Delivery Managers, and technical resources. Required Skills: •Workato is looking for an exceptional •To lead and scale our •Professional Services team—encompassing the United States, Canada, and Latin America (LATAM). This strategic, high-impact leadership role is responsible for building a high-performing, customer-first services organization that plays an integral role in customer adoption, satisfaction, and retention in a rapidly evolving automation and AI landscape. •Also Be Responsible For Leadership & Team Management •Lead, coach, and develop a high-performing, region-wide team across AMER (U.S., Canada, LATAM). •Build a culture of accountability, operational rigor, and customer focus. •Drive recruiting, onboarding, coaching, and retention of top talent. •Establish clear team structures, career paths, and professional development plans. Qualifications: •Proven ability to coach sellers on portfolio management and expansion strategies, growing accounts with large and complex pursuits ($M+). •Proven ability to coach project managers in various delivery methodologies (Agile, Scrum) to deliver predictable and optimized revenue recognition. •Proven P&L ownership experience for a services organization or department. •Demonstrated success in driving software expansions as a result of managing a professional services team. •Demonstrated capacity to navigate complex, enterprise-level customer relationships and drive executive engagement. •Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor, preferably in the integration or automation space. •Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment. •Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations. •Self-starter with the ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems. •Willingness to travel up to 25% across the AMER region. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!