Hiring: Production Support Engineering Lead (OpenText) Company: CIBC US Location: Chicago, IL Job Posted Time: 2026-09-15 00:09:21 Employment Type: Remote Target Skills & Keywords : Compliance, Express, Make, TestNG About the job Experience: •8-12 years of recent experience in Production Support Engineering, you have led technology teams, managed production incidents, and ensured prompt restoration of service. •12 years of recent experience in Production Support Engineering, you have led technology teams, managed production incidents, and ensured prompt restoration of service. Required Skills: •Lead a cross-functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. •Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. •Partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. Qualifications: •You possess strong technical expertise. With 8-12 years of recent experience in Production Support Engineering, you have led technology teams, managed production incidents, and ensured prompt restoration of service. •You also have substantial experience in IT service management and a comprehensive understanding of incident, problem, change, and major incident processes. •You have a degree. A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required. •You’re a collaborative leader and a strategic thinker. You thrive in cross-functional environments, leading teams and partnering with stakeholders to drive outcomes and foster a culture of continuous improvement. •You’re skilled in communication and stakeholder engagement. Your verbal and written communication skills enable you to provide clear updates on service health, risks, and improvement activities. •Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. •California residents — your privacy rights regarding your actual or prospective employment •At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. •We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. •Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!