Hiring: Product Supportability Project Manager Company: KLA Location: Greater Phoenix Area Job Posted Time: 2026-09-10 10:25:30 Target Skills & Keywords : Financial Planning, Phoenix, R About the job Experience: •Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years •0 years related work experience; Bachelor's Level Degree and related work experience of 2 years Required Skills: •Solid understanding of overall system operation, system integration, and system calibrations. •Influence early PLC compose to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, invent tolerances, Intellectual Property (IP) protection. •Act as a two way conduit of information between develop teams, and tech support and service personnel. •Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate. •Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training. •Able to step into a difficult beta and sustaining customer concern, analyze data from various sources, and, working with divisional authorities when vital, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE). •Leverage learning and knowledge across the Tech Support organization through training classes, scripts, mentor, documents and updating other knowledge collection tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases. •Ensure that learning on current generation tools is gathered and applied to next generation builds. Compensation: •$91,900 - $156,200 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!