Hiring: Product Support Technician Company: Catapult Location: Wilmington, MA Job Posted Time: 2026-09-03 11:21:27 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Salesforce, Zendesk About the job Experience: •1-2 years of technical support experience is preferred •2 years of technical support experience is preferred Required Skills: •Based from our Maitland Office, you will be the customer’s first point of contact to resolve product issues for customers all around the globe. •This role will have some roster work including nights to ensure 24/7 support to our global customer base. •Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. •We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. Compensation: •$29,484 - $58,968 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!