Hiring: Product Support T2 Engineer Company: Cato Networks Location: United States Job Posted Time: 2026-09-11 13:42:59 Employment Type: Remote Target Skills & Keywords : Product Management, SaaS, TCP/IP About the job Required Skills: •Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues. •Mentoring support engineers across the Cato Support Organization. •Contribute to the ever-expanding Knowledge articles on an on-going bases •Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues. •Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution. •Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions •Track & monitor customer status and identify both areas of concern and growth opportunities •Be a part of building, improving and expanding Cato’s Global Support Services Qualifications: •Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required •Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required •Operational familiarity with VPNs, IPSec, security protocols and standards •Excellent oral and written communication skills with a passion for working with customers •Demonstrated capacity to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects •Demonstrated capacity to work effectively and thrive in a fast paced environment •Demonstrated capacity to work with a globally dispersed, cross cultural team •Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. •As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!