Hiring: Product Support Specialist I - Smart Maintenance Company: AppFolio Location: Santa Barbara, CA Job Posted Time: 2026-09-09 20:45:46 Employment Type: Remote Target Skills & Keywords : Slack About the job Experience: •2 years of experience in a customer service, help desk, or tech support role. •1 year of remote call center experience. Required Skills: •This is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. Our Product Support team is part of a 24/7/365 operation, ensuring seamless support and service at any time of the day. •Serve as the final line of support for incoming maintenance requests, identifying and clarifying key issues with residents. •Use critical thinking to assess work order details and decide next steps in accordance with service expectations. •Communicate clearly and empathetically with vendors, property managers, and residents to ensure transparency and trust. •Support maintenance-related text and online queues as needed to meet shifting demand. •Deliver consistent, high-quality service in a fast-paced, queue-based environment. Qualifications: •Customer-Focused – You have a service mindset and strong communication skills, with the ability to stay calm, courteous, and solution-oriented under pressure. •Detail-Oriented – You don’t let things slip through the cracks. You’re precise, organized, and comfortable juggling multiple tasks. •Adaptable – You can shift priorities quickly and confidently in response to a fast-changing environment. •Collaborative – You’re a strong team player and enjoy supporting and learning from others. •Growth-Minded – You welcome feedback, see mistakes as learning opportunities, and seek out ways to improve. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!