Hiring: Product Support Representative I - REMOTE Company: Net Health Location: Pittsburgh, PA Job Posted Time: 2026-09-10 12:03:49 Target Skills & Keywords : Microsoft Office, NetSuite, SAP, SaaS, Salesforce About the job Experience: •0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.) •Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. •Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. •We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy. Required Skills: •Analyze and resolve issues for clients using department guidelines and timeframes •Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. •Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues. •Research required information using available resources. •Provide internal feedback to resolve issues and/or enhance product based on client •Provide support for a suite of software applications •Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures. •Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures. Qualifications: •Minimum education High School Diploma or equivalent GED •0-2 years’ experience in a client service or technical support role; may have degree or equivalent. Compensation: •We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!