Hiring: Product Support Manager - Digital Tools Company: CNH Location: Sioux Falls, SD Job Posted Time: 2026-09-10 14:41:51 Target Skills & Keywords : Root Cause Analysis About the job Experience: •8+ years of experience in product or customer support, preferably within a dealership or original equipment manufacturer (OEM) environment. •2+ years of hands-on experience with hydraulic, electrical, and powertrain systems on mobile equipment (e.g., agricultural, construction, heavy equipment, automotive, or on/off-road trucks). •2+ years of management experience, including people and/or process leadership. Required Skills: •Lead and manage a team of Service Technical Specialists and Product Champions, fostering a culture focused on long-term success and exceptional customer experience. •Coach and develop team members to improve performance, technical skills, and problem-solving capabilities. •Oversee hiring, onboarding, performance management, disciplinary actions, and terminations as needed. •Ensure timely identification, escalation, and resolution of product quality issues across CNH products. •Build and maintain strong relationships with key dealers and their service and precision departments to support effective issue resolution and root cause analysis. •Achieve or exceed all defined performance objectives for the team. •Monitor and evaluate team performance using metrics such as response quality, content accuracy, and adherence to Technical Help Desk standards. •Partner cross-functionally with cross-functional teams including Technical Information, Technical Training, Field Aftersales, and Product Quality to proactively address emerging issues. Qualifications: •Bachelor’s degree in Engineering, Technology, Agricultural Sciences, or a related field. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!