Hiring: Product Support Engineer Company: Veeva Systems Location: Columbus, OH Job Posted Time: 2026-09-16 13:54:33 Employment Type: Full-time Target Skills & Keywords : HTML, Java, Product Management, SQL, SaaS, Salesforce, Vault, iOS About the job Required Skills: •We are currently seeking a talented Product Support Engineer in Columbus, Ohio, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. •This is a full-time Monday-Friday job with rotational on-call responsibilities for evening coverage. (Note: for this role, we are unable to sponsor F1 or H1-B visas at this time). •Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com •Learn everything about our software and use that knowledge to ensure client success •Actively facilitate and support client administrators across multiple organizations •Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues •Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration •Provide coordinated support for getting new releases and configuration changes into production Qualifications: •A self-motivated, self-described techy, eager to learn new software. We look at any and all prior experience, even unofficial. Have you designed a personal website? Built a mobile App for a friend’s company? Tell us about it! •Computer or Software administration / development •Knowledge of SQL database / ability to write queries •Understanding of HTML, XML, JSON •Demonstrated capacity to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations •The confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations •The desire to learn new soft and technical skills and to coach, mentor, and train peers throughout the organization •Exposure to Object oriented programming, basic web programming concepts •Knowledge of Java to be able to review and troubleshoot code Compensation: •$50,000 - $100,000 / year •Medical, dental, vision, and basic life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!