Hiring: Product Support Analyst Company: T2 Systems Location: Indianapolis, IN Job Posted Time: 2026-09-12 10:25:20 Employment Type: Remote About the job Experience: •25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC. Required Skills: •The Product Support Analyst serves as a technical resource for T2 customers and internal teams, with primary responsibility for providing break/fix support for T2 Flex PE solutions. Support is delivered through telephone, email, remote support tools, and other electronic communications and includes both technical and operational troubleshooting. •The Product Support Analyst manages cases within assigned support queues, verifies case priority, maintains accurate case documentation, and owns customer communication throughout the support lifecycle, including cases that have been escalated to other T2 teams. •Collects and analyzes detailed information from customers to diagnose and resolve software, configuration, data, communications, and operational issues affecting T2 Flex PE solutions. Determines the appropriate level of troubleshooting and escalates issues when necessary. •Investigates Flex PE application and configuration issues, including system settings, reports, automated tasks, queries, data communications, integrations, and other customizable or configurable product functionality. •Uses available diagnostic tools, system information, application data, logs, testing, and customer-provided details to isolate problems and determine root cause or appropriate next steps. •Consults with customers and internal technical teams to evaluate and recommend solutions involving software, data communications, configuration, service maintenance, and other services associated with problem resolution. •Creates and modifies customizable portions of T2 products, including reports, automated tasks, queries, and other supported configurations, as appropriate. •Provides clear verbal and written instructions to customers, including step-by-step troubleshooting, configuration, testing, and recovery procedures. Qualifications: •Bachelor’s degree in computer science, information technology, database management, systems management, or a related field and one to three years of experience in a technical support, product support, help desk, application support, or similar professional environment; or an equivalent combination of education and relevant experience. •Demonstrated ability to systematically troubleshoot technical problems involving software, configuration, data, communications, and application functionality. •Previous customer-facing technical or product support and case/ticket management experience preferred. •Strong analytical and troubleshooting skills, with the ability to gather information, isolate technical issues, and determine appropriate next steps. •Demonstrated capacity to understand relationships among application functionality, configuration, databases, data communications, integrations, and related system components. •Strong customer-service orientation with the ability to remain professional and effective while handling urgent, sensitive, or complex customer issues. •Demonstrated capacity to communicate technical concepts and step-by-step instructions clearly to customers with varying levels of technical expertise. •Strong written documentation skills and attention to detail. •Demonstrated capacity to read, analyze, and interpret technical documentation and complex information. •Demonstrated capacity to recognize when additional troubleshooting is appropriate and when an issue should be escalated to a more specialized technical resource. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!