Hiring: Product Services and Technical Portfolio Company: City of Philadelphia Location: Philadelphia, PA Job Posted Time: 2026-09-10 12:14:52 Target Skills & Keywords : Business Analysis, Project Management, Salesforce, ServiceNow About the job Experience: •We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Required Skills: •Serve as a primary relationship contact for assigned departments. •Build strong working relationships with department staff, program managers, operational leaders, and administrative teams. •Conduct recurring department check-ins to understand current needs, future priorities, operational challenges, and technology concerns. •Help departments understand OIT services, approved tools, and appropriate intake pathways. •Lead department discovery sessions to identify business needs, process challenges, manual workflows, data issues, reporting needs, and service delivery concerns. •Document current-state processes and desired future-state outcomes. •Capture key information, including business owner, affected users, resident impact, data involved, current tools, pain points, timelines, and operational constraints. •Identify whether the department need may be addressed through an existing service, approved tool, low-code application, CRM-style solution, dashboard, report, workflow, automation, or formal project intake. Qualifications: •Strong relationship management and customer service skills. •Demonstrated capacity to communicate effectively with technical and non-technical stakeholders. •Demonstrated capacity to understand department operations and translate business needs into clear requirements. •Knowledge of IT service delivery, service catalogs, business analysis, workflow improvement, and technology enablement. •Functional knowledge of low-code, CRM, workflow automation, dashboard, reporting, and business application platforms. •Demonstrated capacity to gather platform-neutral business requirements before recommending a tool. •Demonstrated capacity to explain technology options to non-technical department users. •Demonstrated capacity to identify when a department need may require a CRM, workflow tool, reporting dashboard, intake form, low-code application, or formal project intake. •Understanding of basic technology governance, data sensitivity, security, user access, and supportability considerations. •Strong facilitation, interviewing, writing, documentation, and follow-up skills. Compensation: •$85,000 - $95,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!