Hiring: Product Service & Sustaining Engineer Company: Plug Power Location: Albany, NY Job Posted Time: 2026-09-03 14:24:10 Employment Type: On-site Target Skills & Keywords : Root Cause Analysis, SCADA About the job Experience: •Five (5) to ten (10) years of related work experience. •Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues. •Strong knowledge of automation systems, including PLCs, SCADA, and distributed control systems (DCS) •Understanding of process engineering principles, particularly as applied to gas handling, fluid systems, and energy infrastructure •Operational familiarity with industrial codes and standards (e.g., electrical, pressure systems, safety, and hazardous area classifications) and ability to apply them in design, troubleshooting, and field modifications Required Skills: •Build and maintain technical product knowledge •Develop and release service engineering deliverables to support maintenance, commissioning, monitoring & diagnostics, operations, and service cost estimation for new product introductions •Ensure serviceability, reliability, and lifecycle cost considerations are integrated into product design and release processes •Partner cross-functionally with vendors, development engineering, and supply chain teams to investigate and resolve system and component failures •Perform root cause analysis using 8D problem solving methodology and drive corrective and preventive actions •Develop, release, and execute field design changes, retrofits, and product improvement programs •Maintain configuration control and ensure proper documentation of updates across installed base •Support customer escalations with timely technical analysis and resolution plans Qualifications: •Bachelor’s degree in electrical, mechanical, systems or controls engineering. Compensation: •$79,200 - $118,800 / year •Health, Dental & Vision Insurance eligibility starting from the first day of hire Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!