Hiring: Product Service Engineer Company: Caterpillar Inc. Location: Tucson, AZ Job Posted Time: 2026-09-15 10:34:16 Employment Type: Full-time / Remote Target Skills & Keywords : Azure, Linux, SQL Server, TCP/IP, Windows Server About the job Experience: •1 to 5 years of relevant experience, or 5 to 10 years of equivalent experience in lieu of a degree. •5 years of relevant experience, or 5 to 10 years of equivalent experience in lieu of a degree. Required Skills: •Your Work Shapes the World at Caterpillar Inc. •Investigate, troubleshoot, and resolve complex MineStar for Underground issues across Command, Fleet, and Detect systems to restore service and deliver permanent solutions. •Analyze system logs, machine connectivity, positioning data, sensors, onboard hardware, server infrastructure, underground network interfaces, and software applications to identify root causes and drive corrective actions. •Provide technical support to Caterpillar dealers and mining customers worldwide, serving as the primary point of contact and delivering regular status updates throughout incident resolution. •Manage and prioritize support cases based on severity and business impact, meet Incident Management SLA targets, and coordinate emergency response for critical production-impacting issues. •Partner with Product Support and Engineering teams to escalate product defects, track corrective actions through CPI/CER processes, and advocate for customer and dealer needs. •Support new product introductions and deployments by completing NPI deliverables, participating in field development activities, identifying supportability risks, and developing documentation, tools, and best practices to improve global support effectiveness. •Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Compensation: •$112,710 - $169,060 / year •Medical, dental, and vision benefits* Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!