Hiring: Product Service Consultant Company: Caterpillar Inc. Location: Tucson, AZ Job Posted Time: 2026-09-16 10:34:17 Employment Type: Full-time About the job Required Skills: •Your Work Shapes the World at Caterpillar Inc. •Provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers. •Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. Implementation and utilization of standard support processes to respond, restore, and resolve issues. •Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. •Participate in New Product Introduction (NPI) projects. •Complete NPI product support deliverables including field development and field follow projects as required. •Provide 24 x 7 x 365 Incident Management. •Complete NPI Product Support deliverables as assigned by Product Service Engineers. Coordinate and complete Field Follow objectives as part of NPI programs. Qualifications: •Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. •Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. •Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. •Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. •Software development background •Background in mining and machines; specifically with fleet management systems •This position requires the candidate to work full-time at the Tucson, AZ office. •Domestic relocation assistance is available for this position. •Visa sponsorship is NOT available with this position. •This position will require up to 10% travel; both domestic and international travel will be required Compensation: •$97,530 - $146,290 / year •Medical, dental, and vision benefits* Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!